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Hi all,
I am thinking of joining EZPZ, but I have seen a number of reviews regarding poor ticket response times. As I am planning to sell on quality this could be an issue, I would welcome other opinions as you are the people in the know
Not had a problem with response times myself.
I think that some of the issues people had was that some tickets ezpz can not respond to. For instance: someone asking for a custom plan, and wanting to know how much it would cost.
I also beleive that Dan was looking for more staff recently, so that should help. (I should apply seeing as I have just been made redundant
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Another (maybe dumb) query, I have seen references to support for my clients in respect of support tickets, but as I sometimes work away support for the sales and billing side (possibly automated billing?) would be helpful too, is that part of the account?
They will answer sales/billing tickets, but only where they can.
For instance questions like "do you host Joomla sites?" They can answer.
But questions like "Do you do custom plans, and if so how much would it cost for xx diskspace, and xx bandwidth?" They will not be able to answer as they do not know how much you would charge.
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A name is included as part of the account, but what happens if the service doesn't meet expectations and we need to move? As the name will be part of the company branding we will need to keep/purchase the name...
I assume you are talking about the free domain name?
A quote from their terms:
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Free Domain Conditions
A free domain name will be registered for you with any hosting package for any period of time. The free domain must be added at the same time as ordering your package. It cannot be added later.
Only one domain will be registered free of charge per account.
Minimum hosting term of 3 months, after which you will be free to transfer the domain to another host should you wish. The domain also may not be transferred to another client during this time.
If you cancel your hosting before the 3 month paid period EZPZ Hosting reserve the right to cancel or resell your domain.
The offer applies to .com, .net, .biz, .co.uk, .org.uk and .me.uk domains only.
If you did decide to move before the 3 months is up though, I am sure that if you contacted Dan/ezpz you could come to some arrangement. But you would need to get confirmation of Dan/ezpz about that.
Hope this helped. I have been a client of ezpzhosting for about 18 months now, and have never regretted it.
PS. If you do decide to host with ezpz, and need any help just let me know.
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My concern was more around the more routine & support queries as timing is everything. Would I be right in presuming that copies of all communications are available via some sort of 'shared' mailbox?
0800 862 0331