Hello, I see u offer Master Reseller accts under the Main reseller and you would also provide support to my direct end-users. Who provides the support to the sub-reseller and their end-users if we decide to sell a reseller accts?
Thank,
CJ
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Who Supports ?
Started by Guest_Unregistered_*, Dec 21 2009 08:34 PM
3 replies to this topic
#2
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- Administrators
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Administrator
Posted 21 December 2009 - 09:01 PM
Hi CJ,
We can provide support to anyone that submits a support ticket through your help desk. Usually this would be to your sub-resellers and your end users.
We're working on providing support to your sub-resellers end users, however keeping this white label is proving tricky so we have no ETA on this.
Dan
We can provide support to anyone that submits a support ticket through your help desk. Usually this would be to your sub-resellers and your end users.
We're working on providing support to your sub-resellers end users, however keeping this white label is proving tricky so we have no ETA on this.
Dan
#3 Guest_Unregistered_*
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- Guests
Posted 17 October 2010 - 03:20 AM
Any development or workaround on this?
#4
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- Members
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Junior Member
Posted 23 October 2010 - 12:03 PM
I think providing support to master resellers -> master reseller -> master reseller -> client
Would get a bit tedious and strain on support.
Would get a bit tedious and strain on support.
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